0208 248 2355
Questions about your booking? Contact Us
Login
Superbly refreshed, Westerdam cruise ship features excellent bar, entertainment and dining venues, plus completely reimagined suites. Westerdam is a fascinating destination in her own right and has won multiple Best Cruise Ship awards. On board, enjoy live entertainment with Music Walk™ and Billboard Onboard. Feel immersed on your cruise with regional cooking demonstrations and food and wine tastings with Port to Table. Enrich your travel experience at the new Exploration Central atop the ship.
At the time of this writing, the Westerdam is in a Singapore dry dock for two weeks involving the replacement of carpet in the staterooms among other significant tasks. A weak side of the cruise was the use of a paper based system for keeping track of transactions. The company needs to incorporate a wireless system that unlocks the door as one approaches it, to locate one’s friend(s) via the App and to carry out transactions. The ship is well designed and it was easy to find a spot to read quietly. The Crows Nest was a great place to meet and carry out various activities. The Stage shows were unbelievable. The Entertainers presented more different productions than any other cruise that we have been on. EXCEPTIONAL. As to be expected the quality of the food was superb overall and the staff were excellent. The reviews of the various excursions include positive points and negative points that assisted with making accurate decisions. This was a Xmas / New Year’s cruise and celebrate we did!
First HAL cruise for 2 Cunard fans. Compared to our last cruise on Cunard’s Queen Elizabeth ( an identical class ) Westerdam doesn’t seem to use the space as well. For example, the crows nest has been replaced with a sort of cafeteria/ tourist information centre. There is no beautiful 2 story library. The English Pub on QE is an open bar looking at the Casino on Westerdam. There is a USA vibe. The ship is in very good condition and spotless. We stayed in Signature Suite. We didn’t even use most of the storage, and it was very comfortable. The balcony is roomy with cushioned recliners. The bathroom is roomy with separate tub and shower. Note: there is some trolley noise from the upstairs Lido, also a doorbell noise from the lifts. The balcony is overlooked by the glass fronted lifts. None of this bothered us, but YMMV. We had open time dining, but never had to wait for a table. The MDR food was very tasty, served hot and there was enough variety we felt no need to purchase the overpriced ‘indulge’ options. The Lido buffet served tasty food, mostly served to you by the staff. This did not stop many passengers sticking their hands in to point and touch, and occasionally grab things. I swear some people have never eaten in public before. We only ate in the buffet 3 times, mostly the salad bar as the hot food was not in fact hot. There is a lot of music on board, and most of the entertainment was later in the evening. Don’t miss Ian the port expert, A cup of Coffee with Declan (fascinating) or trivia with Mason. Maybe it’s our weak currency, but we found the cruise to be poor value for money. I don’t drink alcohol, my other half is a moderate drinker, so we did not purchase a package. We still spent nearly $4000 USD ( which is a lot of $AUD) over and above the cruise cost. Internet was $250 Gratuity $500 Visas (organised by ship Cambodia and Vietnam) $210 3 Excursions $800 The rest was drinks and coffees for 2 modest drinkers who go to bed early. Excursions: 1. Best of Ancient Hoi An Nothing special but you do need a means of getting there. Lots of additional gift shop stops which were not on the itinerary 2.Ho Chi Min City Coffee and Street food tour This was not a street food tour. The coffee shop was interesting though. My recommendation would be to save a few bucks by substituting the ship excursion HCM city on your own. It is a very easy city to get around, but you should use the HAL coach for your own peace of mind doe to the traffic. 3. Cambodia Sihanoukville Premier Resort. This was a great “excursion”. A coach dropped us at Sokha Beach resort, a journey of 25 minutes. We lay by the pool and swam in the sea, and bought a nice lunch in the restaurant. For one hour in a coach we paid $258! We met fellow passengers there who had paid $5 for a tuk tuk to the same resort. The ship left Laem Chabang in the early hours of the morning and anchored off Pattaya. We tendered to the wharf and caught the ferry to Koh Larn Island. In Koh Samui we tendered ashore and had lunch and a massage. Note: HAL organises all visas, for a fee, no need to do your own. Landing cards are facilitated through Navgator app. For us, the ship felt less luxurious than Cunard, maybe it was the passenger mix but it seemed louder. Also bring a sweater because the aircon is freezing.
We boarded the ship in Seattle to take the trans pacific cruise to Japan and then did a circumnavigation of Japan We stayed in a regular balcony room and was able to purchase Club orange (this saved us about $2000 by booking a much lower class V room and upgrading to a VB via orange- in addition we appreciate the extra benefits provided as we are not four or five star Mariners, but Club Orange got us priority embarkation, priority seating at meals in the MDR as well as free, shuttle buses into town, fresh squeezed orange juice when we wanted it as well as mimosas. We were also able to disembark with before and five star Mariners at our leisure. There was also one special CO menu item in the MDR at dinner each evening, and we took advantage of this quite often. As to our room, she is an older ship and she is getting quite dated, but it was very comfortable. The water pressure was great, the toiletries provided where Elemis and I was very happy with those. We had plenty of storage room, including two big drawers under our bed and yet we still had room for all of our suitcases underneath. I know she is going in for a dry dock in January so hopefully they will update the decor and some of the mirrors. Our room store Robby and his helper Holis took great care of us and always had a kind word or a smile when we saw them every day The entertainment was outstanding. We are a huge fan of music, walk and love Rolling Stone rock room. The talent they provided was absolutely amazing! This is one of our favorite spots on the ship. They do have two pianos, but they only have one piano player so I am hopeful at some point they’ll bring back dueling pianos but the singer they have was talented. On the crossing, we mainly had individual performers, singers, musicians, comedians that type of thing, but once we got to Japan, they on boarded a phenomenal world stage performance group, and we had several production performances that were some of the best we’ve seen at sea. The cruise director, TJ and his assistant director Declan and Team do such an amazing job. We actually had so much to do on the crossing. We couldn’t figure out how to get to all of it! There was enough for every different type of interest, anything from sports to game shows to trivia, lectures from port specialist Ian, cooking demonstrations from the head, chef, honestly I’m not sure what else we could’ve packed into that agenda. We loved the Lido Fair and night under the stars too. Orange Party was world class as well!!! We enjoyed the fitness center, almost daily and during the crossing I absolutely loved going to the Pilates and yoga classes, and also the abs classes. Thebang and Solomon are very good fitness center managers and do a great job running the classes. I would have loved to have continued classes once we got to Japan, but the times didn’t adjust for our port of call so it was just about impossible to make them so perhaps my only suggestion is to adjust the schedule when you’re in Port, so these guys can actually teach a class with people on the ship? Otherwise, the treadmills, elliptical and other weight machines were in working order and we had no issues. Bartenders and restaurant staff were all phenomenal and eager to please. Fauzi and Andhika took great care of us at dinner and Rochelle at the front check-in Desk has one of the toughest jobs on the ship. She did an amazing job balancing getting us set to a particular area each night so we can enjoy the same staff. We did witness her regularly having to deal with people with incredible demands with grace and patience. Rolando was a favorite bartender at Pinnacle too. Honestly, there would be too many to list, but the bar and restaurant staff work incredibly hard. Our food and dining experience was pretty good, we prefer the main dining room over Lido. During the sailing, there was very rarely any place to sit inside the Lido, although we could normally find something out by the pool. During the crossing, it was too cold and windy to be able to leverage the space out behind Lido so that probably had something to do with it. MDR service was surprisingly prompt and we were very happy about that. Most meals were pretty good. I will say that I stopped ordering salmon because I kept finding bones in it, but I did let the waiter know. If we had a complaint, they were quick to try to rectify. I found the menu quite rice heavy and would like to see some variety in what protein is served with versus so much rice. I learned to order extra sauce on the side as many meals were served with a splash of sauce, and the staff was quick to bring more. I appreciated the fact that we could send messages to the app to customer service, not only to acknowledge a staff member who was making our trip wonderful but also to either ask a question or ask for assistance. They were super quick to respond and we really appreciated that! This is a super convenient way to get help versus going and standing in line Also, it was nice to be able to pre-order from the dive bar, but I was disappointed that we could not order room service through the app during our entire trip. Not sure why, we can always pick up the phone, but sometimes it’s easier to use the app to make sure everything is correct. The Internet worked fairly well and we thought the speeds were good, but I will say it was inconsistent. We would regularly be dropped and we also had issues with sometimes a VPN would work and then the next few days it would not so it feels like there’s consistently changing parameters, which is a little frustrating when you’ve paid so much for Internet access. There were also many times where the network was completely saturated - world stage when there was a show happening as an example- It was very difficult to get connectivity. It would be nice to have water filling stations, even if people bring their own water bottles since you dissuade anyone from filling them at the Lido and there’s only a water fountain in the gym. It is very tough for some to be purchasing cans of water and this is really something the rest of the cruise lines are doing now so it would be good for you to follow suit versus forcing people to purchase cans. Less waste for you as well. I did hear a rationale that it would impact staff tips, but that is a very odd reason to not have water readily available. I can imagine the nuisance of recycling. All these cans would be a cost benefit to you. I would like to call out the seating in the crows nest is a little strange and that you have all of these seats in one row facing the outside and there are really no drink tables there so people end up putting their drinks on the floor and their feet up on the windowsill and they park there all day. We actually saw people sleeping there most of the time. When you do the dry dock, perhaps you can re-organize this a bit that would discourage Four and five hour squatters up here so everyone could enjoy the area a little bit more? The port stops were perfect for us, we loved the towns that were chosen. We absolutely loved how welcome the Japanese residence made us feel and in many cases, we had welcome bands as well as departure bands, and that is something we just haven’t experienced much of so we absolutely love this! We did do a few excursions and I know Japan is a little different than how you do them elsewhere in the world, but if there’s any way to adjust, how many buses go to one location at one time that would make for a much more enjoyable experience. We did quite a few ports on our own and we appreciate the fact that if a port or Holland provided a shuttle into town, we really could see the town on our own or with a private guide. Ian also did a great job explaining what to expect in each port so we didn’t have a ton of surprises. The coffee crew at the crows nest were absolutely phenomenal as well. They work at the speed of light and we found it was so much better to come up here to get our specialty coffee versus the Lido bar as they would get completely overwhelmed from orders from the buffet. The staff up here absolutely deserves a tip of the hat. You really should coin the phrase ‘ best laundry at sea’ - I know many complain that you do not have self service laundry and as long as the prices don’t get too exorbitant, you’ve got a solution, which is the all you can use wash fold press which we enjoyed immensely. The crew did a fantastic job and I did send in acknowledgments throughout the cruise through the chat app so they could be recognized but this is a stand out group. Please keep the pricing reasonable is my huge ask here. as to room I will do a separate review for this under room so you can look at the specifics I appreciate cruise critic allowing me to do a live feed on this one if you want to see our day-to-day happenings on this particular cruise please check out the post starting September 28 that I posted a couple days before we boarded in the Holland America cruise critic feed
With refined amenities and Holland America Line signature Mariner’s Dream bed gracing each elegant stateroom, the ship offers six grades of staterooms. Most are ocean-facing, many featuring teak-lined verandas for dining alfresco or private sunbathing.
Enjoy everything from a burger and fries by the Lido Pool to the authentic Italian flavors of Canaletto to the ultimate in refined and luxurious dining at the Pinnacle Grill.
Onboard activities abound, including exclusive America’s Test Kitchen workshops, Rijksmuseum at Sea and BBC Earth Experiences. Hone video-editing skills, rejuvenate at our Greenhouse Spa, go to a wine tasting or simply relax and unwind.
Every day aboard a Holland America cruise ship brings a wealth of cruise activities and indulgences, along with the freedom to partake in as many- or as few- as you please. It's an opportunity to try something new that surprises you, every day. Dabble, discover, daydream- do everything, or do nothing at all.
Whether you want to workout in the Fitness Centre, learn yoga, pamper yourself with a massage and spa treatment, or enjoy a game of basketball, there's a perfect onboard activity for everyone.
Holland America Line's youth activities program, Kids Club, offers an array of entertaining events for kids and teens ages 3-17, supervised by a full-time, professionally trained staff. They'll have an opportunity to join other kids their age for arts and crafts, sports, video game competitions, scavenger hunts, challenging team games and themed parties.
Note: Kids Club is not offered on cruises of 25-days or longer, including all Legendary and Grand Voyages. We will offer a selection of children’s activities throughout these longer voyages for any children who may be onboard.
Safety Comes First
Safety is our primary concern and strict policies are in place for effective supervision. Adult guests are not permitted to remain in Kids Club unless attending to a special-needs child.
Please note: During voyages with a high number of families onboard, we will make all efforts to accommodate interested parties. However, participation in our program cannot be guaranteed. Hours of operation may change to better serve our guests.
