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The second of our Signature-class ships, Nieuw Amsterdam celebrates historic New York City with its inspired design and an art collection valued at more than $3 million. While on board enjoy regional cooking demonstrations and food and wine tastings with Port to Table programming. Dine in your choice of specialty restaurants. Or rejuvenate in the Greenhouse Spa & Salon.
I loved cruising during the holiday season in the Caribbean. The itinerary included beautiful ports, but the service and cleanliness on board were lacking. My experience may have differed from that of most people because I am hearing impaired, which makes me unaware of any announcements made. I cannot hear safety instructions or updates about ports or delays. Unfortunately, the ship's crew did not provide adequate information for passengers with special needs, as they lacked an alternative form of communication for the deaf. My husband and I traveled together and stayed in the Neptune Suite, which was huge, and I loved that. However, it was located at the aft (back of the ship), so we felt a lot of motion. Our balcony was one of the largest on the ship, wrapping around the entire length of our suite. The amenities were nice, but the cleanliness of the room needed improvement, especially concerning the bathtub with jets. When I turned the jets on, a lot of mold and dirt sediment came out, which freaked me out. I had to run water through it several times before it cleared enough for me to feel safe using it. Additionally, the coffee maker was filthy; I had to run clean water through it seven or eight times before I could heat water for my tea. Overall, I was unaware of the special perks available to Neptune Suite guests, such as the daily coffee and drink bar and the continental breakfast. The lounge provides sandwiches and snacks throughout the day, so you don’t have to wait in long lines at the Lido Buffet if you want a quick bite. It's much less crowded than the rest of the ship. While the cabin stewards were exceptional and met all our needs, the room service staff did not meet the same standards. Many of them lacked name tags, which likely contributed to their rude and unaccommodating behavior. They often delivered cold food, forgot specific items, and made substitutions without asking. When I requested that my previous room service tray be removed, I was initially refused service, and it required filing a complaint through the Navigator app via the "Let Us Know" link before any action was taken! There was confusion regarding the various time changes we experienced as we entered different time zones during our cruise. I believe the kitchen staff failed to adjust their clocks properly. Many days, room service was off by one hour, either arriving too early or too late. I knew from our previous cruise on HAL that there were supposed to be robes in our cabin, but there weren’t any this time. Again I needed to contact guest services to ensure I wasn't charged for the items, as I thought they might believe we had taken them home. I was halfway through our voyage before I learned about the one-day laundry service that is free for Neptune Suite guests. By the way, they do an amazing job with the laundry. I recommend taking advantage of this service it allows you to pack light and have your clothes washed for you and get them back in one day. Unfortunately, the water was turned off for an entire day to address the plumbing issues we experienced daily during our cruise. Our toilet overflowed or failed to flush each and every day! Maintenance staff would come and temporarily fix the problem, but they never fully resolved it. I believe they were trying to avoid moving us to a different room, as we had maintenance in our cabin every day of our cruise. I also had to ask for towels multiple times, as they seemed a bit stingy with their linen. After I complained through the "Let Us Know" link on the Navigator app, a guest services person finally came to my room with a listening device for the phone to help resolve any problems. Which were multiple and continuous throughout the cruise. Despite the numerous issues and complaints throughout our voyage, we were compensated with a dinner at the Tamarind, which was quite good. The service was excellent, and the food presentation was gorgeous, but the food was a bit on the salty side. Finally we received a generous onboard credit that covered all our spending on the cruise, including cash back. Overall, we were satisfied with how they resolved the problems we encountered during our trip. My advice to anyone cruising the Caribbean in December is to check the weather beforehand. If there’s even a slight chance of rain, ask for an umbrella—they provide them! We got caught in the rain in the Bahamas one day, and I didn’t have an umbrella. I wear a cochlear implant device that is very expensive and cannot get wet, which created a huge issue for me. If you're staying in a Neptune Suite, make sure to check what perks are available, as they may differ from those in other cabins on the ship. The Neptune Lounge and the concierge services are particularly valuable amenities. The concierge can assist you with various tasks, so you won't have to stand in line at guest services. They can help with reservations for excursions and dining, and they can expedite maintenance requests if needed. It’s definitely worth taking advantage of these services! The food and coffee in the Neptune Lounge are superior to those offered with room service. The lounge is less crowded, and there's an espresso machine that makes lattes, cappuccinos, and other coffee drinks. They also offer a full selection of desserts, sandwiches, and breakfast items, making it a much more enjoyable experience. Plus, it's conveniently located near all the Neptune Suites.
From room service all the way to the kitchen staff were phenomenal. Our room was cleaned by Ketut and Ade and they came sometimes more than once a day to make sure everything was to our satisfaction and that we didn't require anything further. We went on this cruise for my wife's birthday and the stateroom staff set up our room and gave us a custom cake all free of charge. They really made this cruise memorable for us. When it comes to the restaurant Mr. Mahmut took great care of us every time we dined with them. The food was always delicious and the service was always top tier. The common areas and the Lido buffet upstairs was always well maintained and clean. The cruise ship itself gave off an aura of luxury. All around we have went on multiple cruises and this has taken our #1 spot. We will be back.
My first cruise on Holland America overall a good experience, especially considering the price! Compared to the other 4 Celebrity Cruises I have been on I prefer Celebrity. Here are some areas I thought HAL was better at: The cabins and ship layout. -- Cabins seem larger than Celebrity they are definitely better arranged. -- This is true for the layout of the ship, venues and cabin decks were more logically laid out and I found it easier to know where you are on the ship and where the venues are located. -- Half Moon Cay was great wish we would have had more time there! -- Disembarkation we were off the ship and in our car driving home within 45 of leaving our cabin, no long lines! -- I sure felt young on this cruise at 56 I was definitely below the average age! -- The informative presentations by the cruise director she was very professional and explained the ports of call, history of the cruise line and the Caribbean - without trying to sell you something! Short description of the aspects of the cruise that Celebrity is Much better at: The food, The personal service provided by the staff, Gym/exercise equipment and small size of the area. Entertainment - liked the informational presentations, but there was not a lot of pure "fun", silly entertainment - the HAL "vibe" is definitely buttoned up. On the balance will will go on another Holland America cruise...hope this helpful to other cruisers..
Our seven-day tropical Caribbean cruise on Holland America’s Nieuw Amsterdam was absolutely amazing! We booked two cabins, one an accessible category SA Neptune suite on the Rotterdam deck and the other a category VB standard veranda state room on the veranda deck. When we arrived at Port Everglades on Sunday, check-in was a breeze. We just went through security and used facial recognition to check in. Then, we boarded the ship and headed to our Neptune suite. It had a fantastic balcony, a comfortable bed, a cozy living area, and a great bathroom. We especially loved the Neptune’s lounge, which served breakfast, lunch, and dinner throughout the day. Thanks to the two concierge staff members who helped us with everything from booking excursions to dining reservations, our trip was even better. My parents had a blast at their cabin too! They absolutely adored their shower tub combo, and they loved the huge balcony. Plus, they were thrilled to be at the front of the ship, so they could enjoy the best views outside. The food was incredible! We especially enjoyed dining at the dining room for dinner and the Pinnacle Grill for breakfast and lunch. Both were fantastic, and the servers at the Pinnacle Grill went above and beyond to make our experience truly memorable. We had no complaints about the cruise and it was wonderful to be back on this ship after a 14-day sale in Alaska. I just want to give a special thanks to the captain and crew of this beautiful ship. They did an amazing job sailing us through the Caribbean. If you haven’t been on this ship before, I highly recommend it. You won’t regret it!
With refined amenities and Holland America Line signature Mariner’s Dream bed gracing each elegant stateroom, the ship offers six grades of staterooms. Most are ocean-facing, many featuring teak-lined verandas for dining alfresco or private sunbathing.
Holland America Line invites you to dine "As You Wish". To savour Italian cuisine one night and a perfectly grilled porterhouse steak the next. To take your place in the Dining Room at a specific seating time or be spontaneous, following your desires. Onboard, there are restaurants to suit every mood, along with the flexibility to choose the dining style you prefer.
Boasting an expansive range of enrichment facilities and opportunity, Holland America Line's ships are bound to offer something you'll want to know more about. Why not have a go at the Digital Workshop powered by Windows and learn how to enhance your holiday picture or how to easily share them.
Every day aboard a Holland America cruise ship brings a wealth of cruise activities and indulgences, along with the freedom to partake in as many- or as few- as you please. It's an opportunity to try something new that surprises you, every day. Dabble, discover, daydream- do everything, or do nothing at all.
Whether you want to workout in the Fitness Centre, learn yoga, pamper yourself with a massage and spa treatment, or enjoy a game of basketball, there's a perfect onboard activity for everyone.
Holland America Line's youth activities program, Kids Club, offers an array of entertaining events for kids and teens ages 3-17, supervised by a full-time, professionally trained staff. They'll have an opportunity to join other kids their age for arts and crafts, sports, video game competitions, scavenger hunts, challenging team games and themed parties.
Note: Kids Club is not offered on cruises of 25-days or longer, including all Legendary and Grand Voyages. We will offer a selection of children’s activities throughout these longer voyages for any children who may be onboard.
Safety Comes First
Safety is our primary concern and strict policies are in place for effective supervision. Adult guests are not permitted to remain in Kids Club unless attending to a special-needs child.
Please note: During voyages with a high number of families onboard, we will make all efforts to accommodate interested parties. However, participation in our program cannot be guaranteed. Hours of operation may change to better serve our guests.
