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Login This sparkling cruise ship is the perfect choice for year-round cruises in style. Sail to the The Caribbean, Bermuda, or Bahamas from New York and Boston and toss your timetable to the breeze. Or stroll along postcard-perfect scenery in the Mediterranean. With tonnes of dining choices and no set dining times, Norwegian Gem has it all. Chill out by the pool, get lucky in the casino, unwind at the spa, and make the kids happy with spaces built with them in mind. Accommodations range from the luxurious multi-room or romantic suites to spacious and affordable staterooms.
We really enjoyed our experience on this ship with one exception - the specialty restaurants. We now know that is we want to dine at Cagney's steak house, you need to book it well in advance (months) of the cruise. The Italian restaurant La Cucina had the worlds worst calamari. I am sure they could be used for shuffle board. The service was terrible. And while the staff tried to appear knowledgeable they were not. Also after we settled the bill, they tried to charge our room for drinks we did not order (which we never signed for) and it took hours to get corrected on the last night of the cruise. On the positive side, guest services was very responsive to our complaint about room noise, and quickly switched us to another room, and when a better room became available they offered to upgrade us for free, but we were fine with the room they just switched us to. Thank you Simone! The bar tenders were always friendly but a special shout out to Jose in Bliss, who made us feel special every time we saw him. It was really nice that there was lots of room at pool side and the buffet. It never seemed over crowded. But disembarking was crowded at the elevators (one person complained about waiting an hour for an elevator), but it was crowded with people who did not take advantage of the luggage pickup the night before. Since we used the luggage pickup, our disembarking went very smoothly since we could just walk down the stairs.
We are a family of 4 travelling with 2 young adult children (2 rooms, porthole windows). We have cruised before, though this was our first Mediterranean cruise. We enjoyed the Gem and its smaller size. Highlights: - the Itinerary was fantastic and we loved the longer time in ports - docked everywhere but Kotor. We have tendered in other locations so knew what to do. Many passengers were confused and did not understand the tender system. - we really enjoyed this smaller size of ship. -two deep pools that were never overcrowded - have been on NCL before and still really love the Spinnaker Observation Lounge which was our favourite hang out - also a great place in evenings to listen to the band Lock Up. They are amazing. What a fantastic band! - the Martini Bar was our second favourite place to hang out - watching FIFA World Cup games in the atrium was fun with engaged passengers and bar staff - main dining rooms had good food as did the buffet. Still love getting late afternoon snacks at the outdoor Garden Cafe when coming back from excursions and the crepes as a second dessert after dinner. - Le Bistro - service and food was exceptional. Definitely the best meals of the week on the ship. Cagney’s was also good. - Decent storage in the room. Many hangers and drawers for 2. Suitcases fit under bed. - debarkation in Rome was easy and uncrowded, especially if you take an early bus to the transfer station. Lowlights: - Embarkation was chaos - lines of buses and vehicles as well as long lines standing in hot sun. People everywhere. Make shift port in Ravenna with tents. Takes awhile to get through security, register, and wait to be allowed to board. - Did not enter into atrium. Maybe larger ports only do? We had not entered the ship at embarkation on Deck 4 before. It was underwhelming. - Decor is dated but we knew it was going to be as it is an older ship We had a great time and had no issues. Staff was wonderful and the itinerary was fantastic.
Fantastic itinerary with smooth sailing on the Gem. Positives: Loved, loved, loved the itinerary. Croatia, Montenegro, Sicily were amazing. We enjoyed excursions at each port. The staff was professional, efficient, and friendly. Great service and food in the dining rooms (carrot cake was the best I've ever had!). Cruise directors and staff were fun and engaging. Two of us got massages in the spa and both of us gave the staff thumbs up. We also participated in trivia contests, karaoke, dance lessons, and dance parties. Food was plentiful although not much variety from day to day, in my opinion. Areas to improve: Better communication with cabin staff. We ordered a birthday package that was not delivered on the birthday. I had to ask an employee in the hall about it. To her credit, she immediately contacted someone and had a cake magnet for the door and cardboard hanging decorations (that kept falling down from the ceiling) within 10 minutes. We got a certificate for a free cake at dinner. The day after the birthday, 3 towel animals and a handwritten card appeared. All in all, pretty underwhelming for $69. Our cabin toilet stopped working one day and I left a note for the cabin steward. By the time we reboarded, the toilet had been fixed. So for the 2 hiccups we experienced on this cruise were addressed promptly. In other areas of the ship, we would've appreciated more lounging space. Several times we wanted to sit in the Spinnaker Lounge in the evening and it was closed for private events. That left the Garden Cafe (dining chairs/tables) or the pool deck, which were both noisy. We would've appreciated loungers on other decks to be able to relax (there were a few lounge chairs set out on deck 7? but sitting under the lifeboats was not the best view. We've previously sailed on the Viva and there were many more lounging areas on multiple decks. Overall, it was a very enjoyable trip. The itinerary and service were excellent. We've also sailed the Joy and Viva and this was a smaller ship which showed in the cabin size and available lounging spaces.
The Haven
Located at the top of the ship, The Haven features the most luxurious, well-appointed accommodations on board. Enjoy 24-hour butler service, concierge service and private sundeck.
Suite
A true experience of luxury and privacy. Enjoy spacious suites accented by only the finest touches throughout. And enough room to make a lifetime of amazing memories.
Club Balcony Suite
Our spacious Club Balcony Suites feature a sitting room, giving you extra room to spread out. Sliding-glass doors open to your balcony, and amazing views. Includes luxury bath and shower.
Balcony
See the world like never before. Floor-to-ceiling glass doors open to your very own private balcony. Stylish and sophisticated appointments enhance these modern rooms.
Oceanview
Experience stylish decor in a comfortable oceanview stateroom. All come with nice, smart touches enhanced by a large picture window with clear views of the sea.
Inside
Cruise in cozy comfort and smart style. Modern inside staterooms are accented with appointments like a TV, sitting area and more.
COMPLIMENTARY DINING
Every cruise fare includes beautifully crafted menus in our two main dining rooms, a help-yourself buffet and a variety of casual cafés, grills and on-the-go choices. From fresh-baked breads, desserts and pastries to our chefs' original dishes made with the freshest ingredients, your dining can be as fine or fun as you want.
SPECIALITY DINING
Dining aboard Norwegian is about having choices. Enjoy delicious comfort foods as well as more exotic choices from our many complimentary dining options. Or widen your palette further and choose from our speciality restaurants for a cover charge or á la carte. Whether it's a cheeseburger you have a desire for, or Coq au Vin, your dinner is ready when you are. And if you book a Speciality Dining Package, you can savour an array of our speciality restaurants for one special price.
Listen and learn in a lecture held by a guest speaker, Norwegian Cruise Line ships have much to offer to enhance your learning and senses.
You won’t believe your eyes or even your ears. Norgwegian Cruise Lines have brought Broadway to sea with blockbuster shows, music, dancing, cabaret, comedy and more. You can party all night, grab some great casino action and find your favourites among up to 22 bars and lounges, from electrifying nightspots to cosmopolitan bars and easy-going pubs. Every night is a night on the town.
Feel free to follow your spirit, whether that takes you to a superb fitness centre, a sun lounger by the pool or to the serenity of a luxurious spa. Get the adrenaline soaring by conquering the climbing wall or ropes course high above the ocean. Flex your muscles on the sports court or treat yourself to something special in the boutiques. Catch a fun, informal lecture. Take the plunge in the Aqua Park.
Families play better together on Norwegian. From dodgeball to cupcake decorating, there are lots of activities all over the ships. Plus, with complimentary youth programmes, kids can learn to juggle at Circus School in Splash Academy and teens have the coolest themed parties in Entourage. Add exclusive NickelodeonTM entertainment at sea for kids of all ages – even the grown up ones – and your family holiday gets awesome. While the kids are having fun, so can you, indulging in a spa treatment, enjoying a leisurely meal or just switching off. And when it comes to bedtime, family-friendly accommodation gives everyone the elbow room they need. Night, night.
