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Holland America Line’s first Signature-class ship, Eurodam has recently received many exciting updates. Guests cruising on this graceful ship can enjoy the full Music Walk™ experience, including Lincoln Center Stage, B.B. King’s Blues Club and Billboard Onboard. Explore onboard at BBC Earth Experiences. Enjoy regional cooking demonstrations and food and wine tastings with Port to Table programming.
We've sailed on seven different cruise lines over 30+ years and 20+ cruises; but hadn't sailed on HAL for about 20 year. We were prepared for things to have changed - for better or worse. We were delighted to find that most of the things that are most important to US had improved. We always sail inside cabins (now requiring a midship cabin) with the alcohol package. At embarkation, we learned that we had been upgraded to a midship window cabin, which was a nice surprise. Embarkation was a breeze, by far the quickest, most pleasant embarkation we've EVER experienced. The cabin was pleasant, though quite rundown with scratches in the furniture and a chair at the desk that, when you sat in it, sank like you weighed 400 pounds. The mattress was very hard, which is fine for us, but would make some people unhappy. First bit of bad news: Our cabin steward came, introduced himself, and was never heard from again in all ten days of our cruise. The request I made for a bar of soap (the liquid stuff in the shower smells AWFUL and made me sneeze) and an extra box of tissues was forgotten, I guess. Neither showed up (and no, I didn't request them again). The ship was full, but felt surprisingly uncrowded. The bar service was painfully slow in most areas, especially on the deck. We got our own drinks more than we were served. However, the main dining room and the specialty restaurants had excellent service. The Lido service was pretty bad in the first few days of the cruise with many dirty dishes left on tables for far too long, and no cutlery in sight. The Lido issues improved after a couple of days, and the food was quite good and very varied. We were disappointed that the delightfully friendly, smiling staff whom we remembered so fondly from our prior cruises were rarely around anymore. The ship was clearly understaffed, limiting the time staff could stop, chat, smile, and be friendly. The food was an incredible surprise - outstanding in every way. I think I can declare myself a foodie and often be critical in a restaurant. On this cruise, it was impossible to find any food that wasn't excellent. Beautifully presented, seasoned well, prepared to order (how they can do rare steak in the main dining room is an amazing feat of excellence). Many choices in the main dining room and Lido buffet. The worst item we had was the burgers we ordered at The Dive-In. The hamburger meat had been ground so fine it was like cardboard. There was one HUGE complaint: the smoke smell that comes out of the casino - and the stale smoke smell that will never leave the ship. We were very, very disappointed that our single visit to Billboard and BB Kings lasted just a few minutes, then we were out the door. For that reason, we would never sail on the Eurodam again, and I will be careful to research this problem in all our future cruises. We did not have a/c for one entire day because of planned maintenance. The ENTIRE ship had no water for about 6 hours because of planned maintenance. That wasnt' a problem for us - we had an excursion. But I wondered how those without excursions or too disabled to leave the ship easily were affected. Literally, there was no water, even for the toilets (and the public toilets were closed for that day). After 20+ cruises, we rarely take ship excursions anymore, we had 2 excursions included in our HIA package. We used one in Belize for a bus ride introduction to Belize City. The stop at the rum factory was actually better than anticipated; the rest of the tour was dismal (including starting nearly one hour late and a bus breakdown). Our other excursion was Passion Island. This was an unexpected pleasure! Food was good, drinks included and served quickly, attentive staff, and a very, very well-organized adventure. The island was impeccably clean. Overall, we would take Holland America again, but would reduce our expectations a little.
We really had a blast on our first HAL cruise. The staff was amazing and fun to be around. We have cruised Royal Caribbean 10 times so there were a lot of differences. Eurodam was a smaller ship around Seranade size. The entertainment other than the Rolling Stone Lounge and Steve Moris an entertainer/comedian were lacking. If you find Steve Moris on any ship or a land based show go see him. You can thank me later. (my sides still hurt from laughing). The food on Eurodam was excellent. The Pinnacle Grill was as good as any steak house at sea or on land. Canelleto was very good with fresh made pasta. Now for a couple of negatives. Excursions were not well organized and we didn't do either we had planned. Belize was a city tour and rum tasting that we were on a bus for over an hour and a half and never went anywhere. Cozumel we never found the starting point. Oh well. The bars on board closed down at midnight. I certainly am not an everyday late night participant but it would have been nice especially for sea days to stay open until at least 2am. Also why change the ship's time every other day??? Royal tells you the time at the start of the cruise and you need to use it. Much easier. So not a lot of complaints and I guess it will not stop us from going on HAL again as we are going in September to Alaska on Eurodam. Overall 4 1/2 stars.
Enjoyable cruise with a variety of food choices and excellent specialty restaurants. Excellent staff and service. The ship is beginning to show its age. Here are few negatives: Our cabin carpet could use a good cleaning or replacement. In-cabin TV had lots of buffering and music channels were all not operational and were mislabeled. Some veneer on the cabinetry was missing or broken. The sofa had a few stains. The second deck dining room ceiling exhibited water damage/bubbled paint, apparently from leaks in the third deck dining room. There could be better utilization of a large empty area on deck 2, adjacent to the art gallery. There were 2 or 3 art gatherings in this space for a few hours, but most of the time it was just empty. We prefer the smaller ships and hope HAL refurbishes this one. Also, the smoking is annoying. Please ban the smoking now.
the cabin is small, didn't like the pillow or bed. Pillow looked old and used. The bed mattress had blankets under me, under the sheets. The Lito deck had amazing food, food could have hotter. but it was very good. the waiters were amazing. loved Daniel in the casino. My pal would of taken him home. and Mark was great every day. all in all, I would do it again. Getting on and off was a breeze, would of liked to spend more time on the different islands but a great experience, met people from many places and very friendly. actually, got some phone numbers from some people who cruise on a regular basis. Just love the ocean and atmosphere and excitement around. very happy people but how can you not be on the ocean. Would of liked to spend time on beach , but the pool was awesome, did not realize they change the water at night so i a little leery of going in! Error on my part !
With refined amenities and Holland America Line signature Mariner’s Dream bed gracing each elegant stateroom, the ship offers six grades of staterooms. Most are ocean-facing, many featuring teak-lined verandas for dining alfresco or private sunbathing.
Holland America Line invites you to dine "As You Wish". To savour Italian cuisine one night and a perfectly grilled porterhouse steak the next. To take your place in the Dining Room at a specific seating time or be spontaneous, following your desires. Onboard, there are restaurants to suit every mood, along with the flexibility to choose the dining style you prefer.
Boasting an expansive range of enrichment facilities and opportunity, Holland America Line's ships are bound to offer something you'll want to know more about. Why not have a go at the Digital Workshop powered by Windows and learn how to enhance your holiday picture or how to easily share them.
Every day aboard a Holland America cruise ship brings a wealth of cruise activities and indulgences, along with the freedom to partake in as many — or as few — as you please. It's an opportunity to try something new that surprises you, every day. Dabble, discover, daydream — do everything, or do nothing at all.
Whether you want to workout in the Fitness Centre, learn yoga, pamper yourself with a massage and spa treatment, or enjoy a game of basketball, there's a perfect onboard activity for everyone.
Holland America Line's youth activities program, Kids Club, offers an array of entertaining events for kids and teens ages 3-17, supervised by a full-time, professionally trained staff. They'll have an opportunity to join other kids their age for arts and crafts, sports, video game competitions, scavenger hunts, challenging team games and themed parties.
Note: Kids Club is not offered on cruises of 25-days or longer, including all Legendary and Grand Voyages. We will offer a selection of children’s activities throughout these longer voyages for any children who may be onboard.
Safety Comes First
Safety is our primary concern and strict policies are in place for effective supervision. Adult guests are not permitted to remain in Kids Club unless attending to a special-needs child.
Please note: During voyages with a high number of families onboard, we will make all efforts to accommodate interested parties. However, participation in our program cannot be guaranteed. Hours of operation may change to better serve our guests.
